If you are dissatisfied with your purchase for any reason, we will refund the amount paid for your first try (less shipping and handling). To request a refund or replacement, please send an email to firstname.lastname@example.org with your name, order confirmation number, and reason for the request, within 30 days of receiving your first shipment.
To prevent abuse of this policy, we retain the right to refuse or restrict our guarantee based on our discretion and best judgment.
We do our best to ensure your products travel safely, but occasionally accidents may happen while in transit. If the product you received was damaged, please reach out and send a photo to us, and we will replace it at no cost to you.
We will do our best to address any changes to an order before it ships, but once packages enter processing, they cannot be canceled or modified. In these cases, orders may be eligible for a return.
Only unopened packages with the seal intact that are returned within 30 days of purchase will receive a refund. Opened or damaged packages are not eligible for returns.
Please send returns to:
15300 Valley View Avenue
La Mirada, CA 90638
Please include your name, e-mail address, order number (if available), a copy of your paper invoice or a printed copy of your e-mail receipt, and the reason for return.